Summary
I build engineering organizations the same way I used to build systems: find the real bottleneck, fix it at the root, and make sure it stays fixed after I stop watching it. My path ran from writing high scale production services to leading the engineering team behind Xbox Rewards, a revenue-bearing platform reaching millions of players across console, PC, and mobile. I still lead with technical credibility, not distance from the work, and I measure my own performance by how well the team runs when I'm not in the room.
Growing agency and ownership across my organization is how we deliver outcomes at this scale. I grow senior engineers into tech leads and tech leads into decision makers. I build the planning rhythm, on-call culture, and root-cause focused reflection that keep a growing team predictable, solving real problems instead of fighting fires.
Cross-org partnerships are just as much a part of the job. I treat alignment with product, data science, and partner engineering teams as an engineering deliverable, not a side conversation, because the best tradeoffs get made at the table, not after the fact.
Track Record
Experience
Principal Software Engineering Manager, Rewards with Xbox
- Led engineering for Xbox Rewards, a revenue-bearing consumer platform spanning console, PC, and mobile, with accountability for strategy, delivery, talent, and partner alignment.
- Drove a 1.7% causal ARPU lift (roughly $60M annualized), cut churn 4–10% in high-value cohorts, and grew engaged DAU to 2.04M.
- Built a tech lead model across three workstreams that pushed real decision authority down to the team.
- Unified three legacy rewards systems into a single platform and expanded the program from a handful of markets to more than 20.
- Hired a senior engineer, developed neurodiversity-informed management practices, and earned recognition from the leadership team level for growing the team into its own leaders.
- Integrated 2 engineering team cultures into a single team identity.
Principal Software Engineer, Rewards with Xbox
- Served as org-level technical authority and design lead for the rewards platform.
- Drove the geographic expansion architecture responsible for 84% of the organization's Q3 incremental revenue ($28.3M).
Senior Software Engineer, Xbox Services
- Served as a key technical leader on the multi-year rebuild of Xbox's safety and trust systems, spanning text moderation, anti-abuse detection, and reporting across teams and organizations.
- Re-architected core social platform services, taking one from sub-95% reliability to multiple years of 100% uptime, and saved roughly $500K per year in operating costs.
- Stood up a new services team from scratch, defining its strategy and cross-org agreements; the organization later formalized the team and asked me to lead it.
Earlier Roles
- Built live services powering Xbox UI experiences and designed test-automation frameworks adopted across multiple divisions.
Leadership Philosophy
An organization scales when decisions are trusted to the lowest level where expertise meets the action required. My job is building the structure, culture, and bench strength that make that trust safe.
Grow leaders at every level
Tech leads and managers who develop their own people, backed by mentorship that carries through the org.
Accountability as early signal
Failures surface insight, not blame. Retrospectives and self-driven root cause analysis are the default.
Partnerships as strategy
Cross-org alignment is an engineering deliverable. Compromises negotiated well produce better products.